Policies & Legal Stuff

Deposits, Cancellations, Refunds, Event Delays, and Rescheduling


Making a Reservation

To reserve your Event please make contact with our reservations department by call 512-417-3545 or filling out an initial information form.  You must have a reservation with us to use our services.  We do not offer walk in services. You must have a valid Texas marriage license 72 hours prior to your wedding. 



To reserve your Event you must sign an agreement and make an initial payment of (“Initial Payment”) of $500.00 or 50% of the total contract price whichever is greater. The venue fee is separate and will be paid upfront to either the venue or through EIA. Your wedding concierge will explain the process to you. No reservations will be made until the Initial Payment is processed. Management has the right to reduce this deposit upon request. Deposit Is Non-Refundable.


Venue Fees

All venues require separate payment. You will be advised of the amount and required to pay this fee separately from the EIA deposit. These fees are nonrefundable.



All remaining balances must be paid in full 30 days prior to the event date. Outstanding balances can be caused by the immediate cancellation of the event if not paid when notified. You will be sent an invoices to pay this amount.


No Refund Policy

EIA does NOT OFFER REFUNDS ONLY CREDIT. If a client cancels or is canceled EIA does not offer refunds by cash or credit. We will issue a credit to the clients account for us on another date and time within 1 year of the cancellation date. 


Cancellation Conditions

If Client chooses to cancel an event with EIA, Client must provide a 30 day written notice of intent to cancel. Emails are an acceptable form of notification. TEXT IS NOT AN ACCEPTABLE FORM OF CANCELLATION.


EIA Cancellation

If circumstances leave EIA unable to provide services due to weather, or any act or situation that is out of EIA’s direct control, the Client event may be canceled by EIA. All monies paid will be credited to the Client’s account for use at another date and time. No Cash or Credit Card Refund Is Available.


Government Cancellation

If the event is canceled due to governmental requirements either by local, state, or federal mandates, that specifically restrict EIA’s ability to materially provide services due to impossibilities, the Client may reschedule without penalty and without 30-day notice to EIA and all money will be credited to the clients’ account. Cancellation must be due to a mandate that affects EIA and Client locally and not due to outside factors that do not directly relate to an official mandate. This includes but is not limited to weather, travel restrictions, accommodations, guests not attending due to choice. If Austin is not affected by a shutdown mandate this clause will not apply.


Credit to Clients

All fees paid in advance to EIA will be forfeited upon cancellation if proper 30-day notice has not to be given. No credit will be provided for Events canceled by the Client in this event.



Due to the unprecedented circumstances of the Pandemic COVID-19, EIA reserves the right to make any changes to scheduled wedding times or wedding count due to impossibility. The Client agrees that EIA will not be held liable for cancellations due to COVID-19. Should the scheduled wedding time occur during these unprecedented times, the Client assumes the risk of infection and EIA is hereby not responsible for a client or their guests contracting COVID-19.


Force Majeure

EIA will not be liable or responsible to Client, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of ANY Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of EIA including, without limitation, acts of God, pandemic, epidemic, or quarantine, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts riot, or other civil unrest, national emergency, revolution, insurrection, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, or telecommunication breakdown or power outage (“Force Majeure Event”). The client’s sole remedy for an Event canceled due to a Force Majeure Event is to reschedule such an Event.



All funds are non-refundable. EIA does not issue refunds, only credit to Clients’ accounts for use on another date.



The client may reschedule the event within one year and based on availability of EIA staff.  Client must have given EIA at least 30 days Notice of cancellation to have a credit to use.  Availability of dates for rescheduled Events will be determined at EIA’s sole discretion. Client acknowledges and agrees that Venue and Package pricing may increase for rescheduled Events, and further agrees to pay any such increased fees upon re-contracting for services.


Event Delays

If the Client directly or indirectly causes an Event delay of 30 minutes or more, a $200.00 delay fee will apply, assuming EIA determines that it is able and willing to go forward with the Event. If EIA does not so determine, the Client forfeits all deposits and fees paid in advance to EIA and may not reschedule the Event. No refunds will be provided for Events canceled due to Event delays caused by the Client.


Privacy Policy

This privacy notice discloses the privacy practices for www.ElopeinAustin.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect against the misuse of your information.
  • How you can correct any inaccuracies in the information.
  • Information Collection, Use, and Sharing
  1. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.
  2. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
  3. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: 512-626-4674

  • See what data we have about you if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via Telephone at 512-417-3545 or email at Hello@ElopeinAustin.com